Terms and Conditions

These Terms and Conditions ("T&Cs") apply to the Quid Quest competition (the "Competition") and set out the rules governing participation in the Competition, eligibility requirements, prize fulfilment and the rights and obligations of the Entrants and the Promoters.

By entering the Competition, each entrant is deemed to have accepted and agreed to be bound by these Terms and Conditions.

1. Promoter

The promoters of this Competition are: (a) RCL Cruises Ltd, trading as Celebrity Cruises, a company incorporated in England and Wales with company number 07366612 and registered office at Building 7, The Heights, Brooklands, Weybridge, Surrey KT13 0XW ("RCL"); and (b) Virgin Atlantic Airways Limited, a company incorporated in England and Wales with company number 0160017 and registered office at The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF ("Virgin Atlantic"). RCL and Virgin Atlantic are together referred to in these Terms and Conditions as the "Promoters", and individually as a "Promoter".

2. Administrator

The Administrator is The Events Company.CO.UK.Limited with registered office address at Unit 7 Thornhill Road, North Moons Moat, Redditch, Worcestershire, B98 9ND ("Administrator").

3. Competition Period

The Competition shall commence at 00:01 GMT on 26 August 2026 and shall close at 23:59 GMT on 17 December 2026 (the "Competition Period").

4. Eligibility

4.1 The Competition is open only to individuals who, at the time of entry and throughout the Competition Period, satisfy all the following requirements:

(a) are registered and active members of RCL’s Celebrity Central;

(b) are registered and active members of Virgin Atlantic's Sky-High Club

(c) are employed by a travel agency authorised by the applicable Promoter to sell and arrange both: (i) cruises and related travel products offered by RCL; and (ii) flight accommodation offered by Virgin Atlantic, (each such travel agency being a “Travel Partner”);

(d) are legal residents of the United Kingdom

(e) are aged 21 years or over; and

(f) are registered to participate in the Celebrity Rewards programme, (each an "Entrant" and together the "Entrants").

4.2 Employees, officers, directors and contractors of the Promoters, the Administrator, Virgin Holidays Travel, and each of their respective parent companies, subsidiaries, affiliates and associated companies, together with members of their immediate families (including spouses, civil partners, parents, grandparents, siblings and children) and any persons living in the same household, are not eligible to enter the Competition.

4.3 The Competition is subject to these T&Cs and all applicable laws and regulations.

4.4 It is a condition of entry that an Entrant has obtained any permission, consent or approval required from their employer to participate in the Competition and to accept any prize. By entering the Competition, each Entrant confirms that their employer has no objection to their participation.

4.5 The Promoters reserve the right, in their sole discretion, to verify an Entrant's eligibility at any time and to require such evidence as may reasonably be necessary for that purpose.

4.6 The Promoters reserve the right to disqualify any Entrant or withdraw, withhold or cancel any prize if the Entrant:

(a) ceases to be an active member of Celebrity Central or Sky-High Club;

(b) ceases to be employed by a Travel Partner; or

(c) is otherwise found not to satisfy the eligibility requirements set out in these T&Cs, at any time before the relevant prize has been awarded or fulfilled.

5. How to Register to Participate in the Competition

5.1 To register for the Competition, an Entrant must before the end of the Competition Online Phase:

(a) access the Quid Quest microsite through the Celebrity Central website or the Virgin Atlantic Sky High Club website and proceed to the Competition registration platform (the “Competition Platform”); and

(b) complete and submit a registration application through the Competition Platform using the same email address associated with their Celebrity Central or Virgin Atlantic Sky High Club account, provide all information requested as part of the registration process, including accepting these T&Cs and any applicable privacy policies.

5.2 Following submission of a registration application, the Promoters shall verify whether the Entrant satisfies the applicable Celebrity Central registration requirements. Virgin Atlantic Sky High Club membership will not be verified at the point of registration and Entrants will be required to self-declare that they hold an active Sky High Club membership.

5.3 Upon completion of the verification process referred to in Clause 5.2, the Entrant shall receive a registration confirmation and, subject to Clause 5.4, shall be eligible to participate in the Competition.

5.4 The Entrant must maintain an active Celebrity Central account and an active Virgin Atlantic Sky High Club membership throughout the Competition Period. If, at any time during the Competition Period or during the awarding of the prizes, the Promoters are unable to verify that the email address provided by the Entrant remains associated with both such active accounts, the Promoters may, disqualify the Entrant from the Competition and invalidate any points, rankings, prizes or other benefits attributed to that Entrant.

6. Competition Online Phase

6.1 Following successful registration in accordance with Clause 5, an Entrant may earn points during the online stage of the Competition, which shall commence at 00:01 GMT on 26 August 2026 and conclude at 23:59 GMT on 20 October 2026 (the “Competition Online Phase”), by completing the following activities:

(a) An Entrant may be awarded one hundred (100) points upon successful completion of the four-part training module made available through the Competition Platform.

(b) An Entrant may be awarded ten (10) points for each Eligible Booking (as defined under section 6.2 of these T&Cs) that is successfully submitted through the Competition Platform and subsequently validated by the Promoters in accordance with these T&Cs.

6.2 “Eligible Booking” means a new and confirmed booking submitted by an Entrant via the Competition Platform during the Competition Online Phase, which has been made, submitted and validated in accordance with these T&Cs and satisfies all of the following requirements:

(i) relates to a Celebrity Cruises sailing embarking from a port outside Europe; and

(ii) includes a “Qualifying Flight”, meaning one or more flights that satisfy all of the following requirements:

(a) the flight is ticketed in the United Kingdom and issued on Virgin Atlantic ticket stock (932); and

(b) the flight is either:

(1) operated by Virgin Atlantic Airways Limited; or

(2) operated by Delta Air Lines and sold as a Virgin Atlantic codeshare flight on Virgin Atlantic ticket stock (932).

For the avoidance of doubt, flights issued on Delta Air Lines ticket stock (006) are not Qualifying Flights, regardless of whether they are operated by Delta Air Lines or sold in connection with a Virgin Atlantic codeshare arrangement.

(iii) each Qualifying Flight has a departure date no more than twenty-eight (28) days before the applicable cruise embarkation date and no more than twenty-eight (28) days after the applicable cruise disembarkation date;

(iv) is made through a Travel Partner;

(v) includes a valid Celebrity Cruises booking reference and a valid Virgin Atlantic or Delta flight booking reference (“PNR”), which are capable of verification by the Promoters;

(vi) is submitted by the Entrant through the Competition Platform within fourteen (14) days of the Entrant holding the applicable Virgin Atlantic or Delta PNR and confirming the relevant Celebrity Cruises booking;

(vii) satisfies all eligibility requirements and booking criteria notified by the Promoters from time to time; and

(viii) is successfully validated by the Promoters through the applicable booking validation process, including verification against the daily booking data exchanged by the Promoters.

6.3 The Promoters shall record the points earned by each Entrant throughout the Competition Online Phase. Entrants shall be ranked on the Competition leaderboard according to their total validated points score. The leaderboard may display certain Entrant information, including an Entrant’s first name and agency name. The Promoters reserve the right to review, verify, adjust or remove any points awarded where they determine that the relevant activity, booking or submission does not comply with these T&Cs.

6.4 At the conclusion of the Competition Online Phase, the Promoters shall verify and validate all points and rankings before determining the final leaderboard standings.

6.5 Following completion of the validation process, the twenty (20) Entrants with the highest validated points totals on the final leaderboard shall each be awarded one (1) additional life (“Additional Life”) for use during the In-Person Events.

6.6 An Additional Life entitles the applicable Entrant, upon their first elimination from a Regional In-Person Event, to be reinstated into that Event and continue participating in the remaining activities, challenges and rounds of the Competition. An Additional Life may be used only once and is automatically exhausted upon such reinstatement. If an Entrant who has used their Additional Life is eliminated again at any stage of the Regional In-Person Event, that Entrant shall be permanently eliminated from the Competition and shall not be entitled to any further reinstatement or participation.

6.7 The Promoters' determination of points allocations, leaderboard rankings and qualification for subsequent stages of the Competition shall be final and binding.

6.8 For the avoidance of doubt, any Virgin Atlantic Sky High Club points, Celebrity Central points, rewards or other benefits that may ordinarily be available in connection with a booking or activity must be claimed separately in accordance with the applicable Sky High Club and Celebrity Central terms and conditions and the usual claiming processes. Logging or submitting a booking through the Competition Platform is solely for the purpose of entering the Competition and earning Quid Quest points. It does not constitute a claim for Sky High Club points or Celebrity Central points, nor will such points be awarded automatically as a result of submitting or logging a booking through the Competition Platform. Entrants are responsible for making any separate claims within the applicable deadlines.

7. Regional In-Person Events

7.1 Following completion and validation of the Competition Online Phase, the one hundred (100) highest-ranked Entrants on the final validated leaderboard, together with any Wildcard Entrants selected in accordance with Clause 8 (the “In-Person Participants”), shall be eligible to participate in the regional in-person stage of the Competition.

7.2 On or before 26 October 2026, the Promoters shall notify each In-Person Participant of their selection by email to the email address used to register for the Competition and shall invite them to attend the In-Person Event allocated to them pursuant to Clause 7.4. The invitation may require the In-Person Participant to confirm their attendance by the date specified by the Promoters.

7.3 The regional in-person stage shall consist of the following competition events:

(a) the event to be held in Manchester on 24 November 2026 (the “Manchester Event”); and

(b) the event to be held in London on 26 November 2026 (the “London Event”),

(together, the “In-Person Events”).

7.4 The Promoters shall determine, in their absolute discretion, the allocation of In-Person Participants between the In-Person Events, taking into account such factors as they consider relevant, including venue capacity, operational requirements and the location of the In-Person Participants.

7.5 Attendance at an In-Person Event is conditional upon the In-Person Participant:

(a) continuing to satisfy the eligibility requirements set out in these T&Cs; and

(b) complying with all instructions issued by the Promoters in connection with the Competition and the relevant In-Person Event.

7.6 If an invited In-Person Participant fails to confirm attendance by the required date or is unable or unwilling to attend their allocated In-Person Event, the Promoters reserve the right to withdraw the invitation and offer the vacant place to the next highest-ranked eligible Entrant on the validated leaderboard.

7.7 The Promoters reserve the right to change the date, time, format or location of either In-Person Event, or to substitute an alternative venue or format, where reasonably necessary due to operational, logistical, safety, regulatory or other circumstances beyond the Promoters’ reasonable control.

7.8 Except where expressly stated otherwise in these T&Cs, each In-Person Participant shall be solely responsible for all costs and expenses incurred by them in connection with attending and participating in an In-Person Event, including travel, accommodation, meals, incidental expenses and any other associated costs. The Promoters shall have no liability for any such costs or expenses.

8. Wildcard Entrants.

8.1 In addition to the top one hundred (100) ranked Entrants from the Competition Online Phase, the Promoters may, at their sole discretion, award up to one hundred (100) wildcard places to Entrants who satisfy the eligibility requirements in clause 4 (“Wildcard Entrants”). Wildcard places may be awarded at trade events, store visits, virtual events, conferences and other promotional activities organised by or on behalf of the Promoters. The Promoters' decision regarding the allocation of wildcard places shall be final.

8.2 On or before 26 October 2026, the Promoters shall notify each Wildcard Entrant selected pursuant to Clause 8.1 by email to the email address used to register for the Competition. Such notification shall confirm the Wildcard Entrant’s selection as an In-Person Participant, specify the In-Person Event to which they have been allocated in accordance with Clause 7.4, and may require the Wildcard Entrant to confirm their attendance by the deadline specified by the Promoters. A person shall not be eligible to participate in an In-Person Event as a Wildcard Entrant unless they have completed the Competition registration process and satisfy the eligibility requirements in Clause 4.

9. In-Person Competition Stage

9.1 Each In-Person Event shall comprise training sessions followed by a series of competition challenges. The nature, format and rules of such challenges shall be determined by the Promoters in their sole discretion and communicated to Entrants during the relevant In-Person Event.

9.2 Based on performance in those challenges, Entrants shall be awarded points, and the three (3) highest-scoring In-Person Participant from each In-Person Event shall qualify for the final stage of the Competition.

10. Final Stage

10.1 The six (6) Entrants selected pursuant to Clause 9.2 (the “Competition Finalists”) shall be invited to participate in a final competition challenge at the CLIA Winter Ball on 17 December 2026 (the “Final Stage”).

10.2 The nature, format, rules and scoring methodology applicable to such challenge shall be determined by the Promoters in their sole discretion and communicated to the Competition Finalists during the Final Stage.

10.3 Following completion of the Final Stage, the Competition Finalists shall be ranked in accordance with the applicable scoring methodology. The Competition Finalist with the highest final score shall be declared the winner of the Competition (the “Winner”).

10.4 The Winner shall be announced during the CLIA Winter Ball. To be eligible to receive the Prize, the Winner must be present at the CLIA Winter Ball at the time the Winner is announced and must accept the Prize when requested by the Promoters. If the Winner is not present or fails to accept the Prize at the time of announcement, the Promoters reserve the right to declare the Prize forfeited and to award it to the Competition Finalist with the next highest final score.

10.5 For the purposes of the Final Stage, the Promoters shall provide each Competition Finalist with:

(a) One (1) night’s accommodation at the De Vere Beaumont Estate on the date of the CLIA Winter Ball; and

(b) the evening dinner included as part of the CLIA Winter Ball programme.

10.6 Except for the accommodation and dinner expressly provided under Clause 10.5, each Competition Finalist shall be solely responsible for all costs and expenses incurred in connection with attending and participating in the Final Stage, including travel, additional accommodation, meals, beverages, incidental expenses and any other associated costs. The Promoters shall have no responsibility or liability for any such costs or expenses.

11. Administration

The competition challenges during the In-Person Events and the CLIA Winter Ball may be organised and administered by the Administrator. Decisions relating to scoring, rankings, qualification, and the determination of finalists and winners shall be final and binding.

12. Prize

12.1 Winner's Prize

12.1.1 The Winner shall receive:

(a) a credit with a monetary value of £20,000 in Celebrity Rewards (the “Reward Credit”), which shall be credited directly to the Winner's Celebrity Rewards account; and

(b) three (3) cruise and economy flight packages for two (2) adults (together, the "Holiday Packages" and each a “Cruise Package”), each Cruise Package comprising:

(1) one (1) Celebrity Cruises cruise for two (2) adults for up to 7 nights in a standard veranda stateroom on an eligible Caribbean itinerary departing within twelve (12) months of the date of issue of the cruise certificate and selected on or before 31 December 2027, subject to these T&Cs; and

(2) two (2) Virgin Atlantic return flight tickets in economy class, which must be booked in connection and for use with the applicable cruise holiday.

(c) The Winner may use the Holiday Packages personally and/or allocate one or more Holiday Packages to family members, friends or colleagues nominated by the Winner, provided that:

(1) each Cruise Package must be redeemed in accordance with these T&Cs;

(2) once the names of the travellers for a Cruise Package have been provided and confirmed, no substitution may be made; and

(3) the Winner or beneficiary of each Cruise Package shall not sell, auction, transfer for value or otherwise commercially exploit any part of the Cruise Package.

12.2 The Reward Credit is not redeemable for cash, has no cash value and may only be redeemed for goods and services made available through the Celebrity Rewards programme, subject at all times to the Celebrity Rewards programme terms and conditions. If required under applicable law, the Promoters will pay the tax in connection with the Reward Credit in accordance with the Celebrity Rewards programme terms and conditions. For the avoidance of doubt, the Promoters shall not be responsible for: (a) any tax, National Insurance contributions or other liabilities that are required by applicable law to be reported, accounted for or paid by the Winner the Winner’s employer, or any other third party; or (b) any additional tax or other liability arising from the Winner’s individual circumstances. The Winner shall remain solely responsible for complying with any personal tax, reporting or other obligations that may arise in connection with the receipt of the Prize.

12.3 Each Cruise Package must be booked and sailed within twelve (12) months of the date of issue of the cruise certificate issued by the Promoters. If the Winner fails to book and complete the travel by such date, the Cruise Package shall be deemed forfeited automatically without compensation, and the Promoters shall have no further obligation to provide the Cruise Package or any substitute prize.

12.4 The cruise and flight elements of the Cruise Package are subject to the applicable booking conditions of Celebrity Cruises available at celebritycruises.com/guest-terms/ and Virgin Atlantic available at virginatlantic.com/policies/terms-and-conditions respectively, and must be booked, redeemed and completed by the dates specified by the Promoters.

12.5 Each Cruise Package is limited to the elements expressly described in Clause 12.1 and does not include any other costs, expenses, products or services. The Promoters shall have no responsibility for, and the Winner and any nominated travellers shall be solely responsible for, the following:

(a) travel insurance, which must be obtained by the Winner and/or any nominated traveller as a condition of travel;

(b) transportation to and from the departure airport;

(c) transportation, transfers, accommodation and any other costs incurred in the country of embarkation or disembarkation, including travel to or from the port and any parking charges;

(d) specialty dining, premium beverages, shore excursions and any other optional onboard products, services or experiences;

(e) onboard purchases, amenities, services or facilities that are not expressly included in the Cruise Package and that incur an additional charge; and

(f) any personal expenses, incidental expenses or other costs incurred by the Winner, any nominated traveller, or their travelling companions.

12.6 The Holiday Packages are non-refundable and may not be sold, assigned, exchanged or redeemed for cash, credit or any alternative prize. No changes may be made to each Cruise Package after confirmation, including the addition of guests or substitution of travellers, except where approved by the Promoters in writing.

12.7 The Winner and any person using a Cruise Package shall be solely responsible for ensuring that they:

(a) hold valid passports, visas, permits and any other travel documentation required for their travel arrangements;

(b) satisfy all immigration, customs, entry and transit requirements applicable to their itinerary;

(d) comply with all applicable health, vaccination, testing and other travel requirements imposed by any carrier, destination, governmental authority or applicable law.

(e) Check all applicable travel requirements before travel, including requirements published by government authorities, airlines, ports, destination authorities, Celebrity Cruises and Virgin Atlantic.

12.8 The Promoters make no representation that any particular destination will remain available or accessible. Travel requirements, health protocols, entry requirements, onboard policies, itineraries, services and facilities may change at any time.

12.9 Travel remains subject to the applicable booking conditions, carriage conditions and operational requirements of Celebrity Cruises and Virgin Atlantic.

12.10 For safety reasons, persons who have entered the twenty-fourth (24th) week of pregnancy or beyond at the time of sailing shall not be permitted to travel on the cruise component of any prize.

13. Publicity

13.1 By entering the Competition, Entrants acknowledge that the Promoters may announce the names, agency names and winning status of the Winner for the purpose of administering and promoting the Competition.

13.2 The Winner may be invited to participate in reasonable publicity, photography, filming, interviews, promotional activities and winner announcements relating to the Competition.

13.3 By entering the Competition, each Entrant agrees that, if selected as a winner, the Promoters and their respective Group Companies may use the winner's name, likeness, image, photographs, videos, statements, testimonials, competition-related content and any comments voluntarily provided by the winner, including content posted by the winner on social media in relation to the Competition, for publicity, marketing and promotional purposes connected with the Competition and the Promoters' businesses. Such use may be made in any media or format, including the Promoters' websites, social media channels, advertising materials and other marketing communications, without further compensation.

13.4 In entering the Competition, Entrants agree not to post any detrimental content on any social media platform and/or in any other mediums in relation to the Promoters or their products and services.

14. General Terms

14.1 The determination and decision of the Promoters on all matters shall be final, and no correspondence or discussion will be entered (including as to the winner(s).

14.2 The Promoters reserve the right at any time to verify the eligibility of any Entrant, Eligible Booking, Competition entry, Competition Finalist or Prize Winner and to require such information, documentation or evidence as the Promoters may reasonably request for that purpose.

14.3 The Promoters may investigate any activity which they reasonably believe to be fraudulent, dishonest, misleading, manipulative or otherwise inconsistent with the spirit or intended operation of the Competition.

14.4 The Promoters reserve the right to reject, remove, amend or cancel any points allocation, leaderboard position, qualification status, Competition result or Prize award where they determine, acting reasonably, that:

(a) an Eligible Booking does not satisfy the requirements of these T&Cs;

(b) an administrative, technical or validation error has occurred;

(d) the relevant Entrant has breached these T&Cs.

14.5 All decisions of the Promoters regarding the award of points, leaderboard rankings, qualification for subsequent Competition stages, scoring, finalist selection and winner determination shall be final and binding.

14.6 The Promoters reserve the right to amend, suspend, postpone or cancel all or any part of the Competition where reasonably necessary due to fraud, technical failures, security concerns, changes in applicable law, venue unavailability, public health concerns; or any other circumstances beyond the Promoters' reasonable control.

14.7 The Promoters may jointly amend these T&Cs at any time where reasonably necessary for the proper administration of the Competition.

14.8 Each Entrant agrees that information relating to booking submissions, including cruise booking references and PNRs, may be shared between the Promoters and their appointed service providers for the purpose of validating Eligible Bookings and administering the Competition.

14.9 Failure or delay by the Promoters to exercise any right under these T&Cs shall not constitute a waiver of that right.

14.10 These T&Cs and any dispute or claim arising out of or in connection with them or the Competition shall be governed by and construed in accordance with the laws of England and Wales.

14.11 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&Cs or the Competition.

15. Limitation of Liability

15.1 Nothing in these T&Cs excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

15.2 Subject to section 15.1, neither Promoter, nor any of their respective affiliates, directors, officers, employees, agents, contractors or representatives, shall be liable for: any indirect, consequential or special loss; loss of profits, revenue, opportunity, goodwill or anticipated savings; any technical malfunction, failure or interruption affecting the Competition; any loss, delay, damage or expense arising from participation in the Competition; or any act or omission of any third-party supplier involved in providing Competition services or Prize fulfilment.

15.3 Participation in the Competition and acceptance or use of any Prize is at the Entrant's and Prize Winner's own risk.

16. Personal Data

16.1 Entrants must ensure that all personal information submitted in connection with the Competition is accurate, complete, current and truthful. The Promoters and their contractors accept no responsibility for any inability to administer the Competition, validate participation, award points or fulfil a prize arising from inaccurate, incomplete or outdated information provided by an Entrant.

16.2 The Promoters and the operator of the Competition Platform (Imaginary Friends Limited) may collect and process personal data provided by Entrants, including names, email addresses, agency details, booking information and any other information reasonably required for the purposes of administering the Competition, validating Eligible Bookings, operating the Competition Platform, organising Competition events, awarding and fulfilling prizes, complying with legal obligations and promoting the Competition in accordance with these T&Cs.

16.3 Where an Entrant elects to receive marketing communications from either Promoter, the relevant Promoter may use the Entrant's personal data for that purpose. Entrants may withdraw their consent to receive marketing communications at any time by using the unsubscribe facility included in the relevant communication or by following the instructions set out in the applicable privacy notice.

16.4 Personal data processed in connection with the Competition shall be handled in accordance with all applicable data protection and privacy laws, including, where applicable, Regulation (EU) 2016/679 ("EU GDPR"), the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Irish Data Protection Act 2018, and any legislation amending, replacing or supplementing the foregoing, together with any guidance or codes of practice issued by a competent supervisory authority (together, "Data Protection Legislation").

16.5 By entering the Competition, each Entrant acknowledges that their personal data may be shared between the Promoters, the Administrator and their respective service providers, contractors and advisers to the extent reasonably necessary for the administration and operation of the Competition, the validation of Eligible Bookings, the organisation of Competition events, the fulfilment of prizes and compliance with legal and regulatory obligations.

16.6 Subject to applicable law, the Promoters' privacy notices and any rights exercised by the relevant winner under Data Protection Legislation, the Promoters may publish or make available the title, surname, agency name and country of residence of Prize Winners for the purposes of announcing and administering the Competition. Such information may be published on the Promoters' websites, social media channels, promotional materials and other marketing communications for a period of up to six (6) months following the announcement of the Prize Winners.

16.7 By entering the Competition, each Entrant acknowledges that, if selected as a Prize Winner, certain details relating to their winning status may be disclosed as required by applicable law, regulatory requirements or good promotional practice. Any such disclosure shall be limited to information reasonably necessary for those purposes and shall be carried out in accordance with Data Protection Legislation.

16.8 Further information regarding how personal data is collected, used, shared and protected is available in the Promoters' respective privacy notices available at: Celebrity Central - Privacy Notice and Virgin Atlantic Privacy Notice.